Meet our Team – Employee Spotlight

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Dana O’Reilly, Office Manager & Service Dispatch

It’s very hard not to have favorites when you have a team member like Dana O’Reilly. Most of our customers have had a chance to speak with Dana when they call. She is our Service Dispatcher and Office Manager and does a fantastic job providing our customers the customer service they deserve. She treats everyone with respect and her smile is contagious. Dana comes to work with a bright, cheerful attitude and she is a pleasure to work with. Like our other Employee Spotlights, Dana shared some fun facts about herself.


What do you like to do when you’re not doing a great job for Balance Point?
I like to spend my time outdoors at the lake and with my family and friends. When I can’t be outside, I like to read a good book and watch shows on Netflix.

What is the craziest thing you have ever done?
The craziest thing I’ve ever done was spontaneously move 13 hours away to North Carolina with Corey. It only lasted 6 months. We happen to know she’s referring to the stay away in North Carolina and not Corey! She and Corey, one of our service technicians, are engaged to be married this June!

What is your favorite food?
My favorite food is anything Italian.

And tell us Dana, is it about winning, losing or how well you play the game?
I believe it is about how well you play the game and the joy the game brings you. “Never let the fear of striking out keep you from playing the game” – Babe Ruth  We can tell Dana brings joy into everything she does at Balance Point and she is a “home run hitter” like Babe Ruth when it comes to doing her job. No wonder she quotes him.

“Manageable” – that’s what her reply is just about every time you ask her how the service schedule is looking no matter how crazy it can get sometimes. Manageable because she’s the one managing it! She does a terrific job of keeping track of where everyone is working, the tasks they are performing and she’s always eager to take on more. So, you can probably all agree that Dana is definitely a shining star on our 5 Star Team.

Balance Point Heating & Cooling Inc.

Serving Belton, Blue Springs, Brookside, Fairway, Grandview, Greenwood, Independence, Kansas City, Leawood, Lee's Summit, Lenexa, Mission, Mission Hills, Olathe,Overland Park, Prairie Village, Raymore, Raytown, Roeland Park, Shawnee, Stilwell and surrounding areas

How Can We Help You?

Phone Number: (816) 265-0448
423 W. Pine St.
Raymore, MO 64083

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